Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

All jewellery is handmade by expert jewellers in the East. Due to this reason please allow us to ship your product in 5-14 Days (This does not include order processing time) and delivery time of 14-35 days although majority our customers receive there product within 21 days but due to high demand of certain products please allow us the time as stated above.

We also have certain products & manufacture certain personalised gift's in UNITED KINGDOM, the processing times for these products are 2-3 days and delivery time of 3- 5 days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

*Due to the unfortunate event around the world of Covid-19 (Coronavirus) there may be a delay on delivery on some products due to high demand. We can assure all of our products are safe to order in these circumstance and we are operating as usual. If you have any worries or questions please contact us and a member of the team will be happy to help.